Terms and Conditions

1. Terms of Use

The homliv.id website is operated by PT Homliv Anugerah Tritunggal Indonesia under the homLiv brand.

By using this website, you represent that the information you provide to homLiv is true, accurate, and accountable.

You may not use the website for any unlawful purpose, to harm others, to disrupt the security or operation of the website, or to engage in any activity that may damage homLiv's reputation or interests.

2. Changes to the Terms and Conditions

homLiv may change, update, add, or remove parts of these Terms and Conditions from time to time.

Changes may be made to reflect developments in services, products, operations, technology, or applicable law.

The applicable Terms and Conditions are the version published on homliv.id at the time you use the service.

By continuing to use the website after any changes, you are deemed to accept those changes.

3. User Accounts

Some features of the website may require you to create an account.

When creating an account, you must provide true, complete, and up-to-date information. You are responsible for keeping your login information confidential and for all activity that occurs under your account.

You may not:

• use another person's identity or information;
• share your login information with anyone else;
• use the account for unlawful activities;
• attempt to gain unauthorized access to homLiv accounts or systems; or
• use the website in any way that may disrupt its security or operation.

4. Purchasing Products

You may purchase products through homliv.id subject to product availability and the terms shown at the time of ordering.

Before completing a purchase, make sure the product information, selected variations, quantity, shipping address, price, shipping cost, and other details are correct.

An order is considered placed once the ordering process is successfully completed in accordance with the procedures available on the website.

homLiv may refuse or cancel an order under certain conditions, including pricing errors, product information errors, stock availability issues, indications of unusual transactions, or other circumstances that prevent the order from being fulfilled.

If payment has been made for an order that is later cancelled by homLiv, a refund will be processed in accordance with the applicable refund policy.

5. Product Prices

Prices shown on the website are valid at the time they are displayed and may change at any time.

homLiv strives to ensure all pricing information is displayed correctly. However, if a pricing or information error occurs due to technical or human error, homLiv may correct it and, if necessary, cancel affected orders.

6. Product Information and Descriptions

homLiv strives to provide accurate product information, including name, description, size, color, material, images, and other details.

However, colors on your screen may differ from the actual product colors due to differences in devices, screens, lighting, or photography conditions.

Product images on the website are used as product representations and may not depict every product detail identically.

7. Payment

Payment is made through the payment methods available on the website or through payment service providers working with homLiv.

You are responsible for ensuring the payment information you provide is correct.

Orders may be processed after payment is successfully confirmed according to the selected payment method.

homLiv is not responsible for delays or failures in transactions caused by disruptions in bank systems, payment providers, internet networks, or third parties beyond homLiv's control.

8. Shipping

Products will be shipped to the address you provide when placing an order.

You are responsible for ensuring the address, recipient name, phone number, and other shipping information are correct and complete.

Estimated delivery times may vary based on destination, shipping method, product availability, business days, and conditions at the shipping provider.

Once the product is handed over to the shipping provider, the subsequent shipping process follows the terms and procedures of that provider.

9. Inspecting Products Upon Receipt

You are advised to check the package and product condition immediately upon receipt.

If there is damage, shortage, or mismatch, document the package and product condition with photos or videos as evidence and contact homLiv through the available customer service channel.

Claims regarding damage or mismatch may follow the time limits and procedures set out in homLiv's return and exchange policy.

10. Returns and Exchanges

Returns and exchanges follow the Return and Exchange Policy in effect at homLiv.

Requirements may include product condition, completeness, proof of purchase, and the claim deadline.

Products that have been used, damaged due to improper use, or do not meet return requirements may not be eligible for return or exchange.

Shipping costs related to returns or exchanges follow the applicable terms for each case.

11. Electronic Communications

By using the website or providing your email address to homLiv, you agree that homLiv may send electronic communications related to:

• orders and payments;
• shipping status;
• account security and activity;
• service or website changes;
• important transaction information; and
• other information necessary to provide the service.

12. Privacy

homLiv respects user privacy.

Personal information provided to homLiv will be processed in accordance with homLiv's Privacy Policy.

This information may be used for purposes related to providing services, order processing, payment, shipping, customer service, security, and other relevant operational needs.

homLiv will not use users' personal information arbitrarily outside the purposes permitted by the privacy policy and applicable law.

13. Intellectual Property Rights

All materials available on homliv.id, including but not limited to the homLiv name, logo, design, product photos, text, illustrations, graphics, videos, website layout, and other materials, are owned by homLiv or used under valid rights.

These materials may not be copied, reproduced, modified, republished, distributed, or used for commercial purposes without written permission from the rights holder.

14. User Content and Materials

If the website provides features that allow users to submit reviews, comments, photos, or other materials, users are responsible for the materials they submit.

Users must ensure that such materials do not infringe others' rights and do not contain unlawful, misleading, defamatory, or harmful content.

homLiv may review, remove, or restrict materials deemed to violate the website terms or applicable law.

15. Limitation of Liability

homLiv strives to keep the information and services on the website available and accurate.

However, homLiv does not guarantee that the website will always be available without interruption, free of errors, or that all information will remain available without changes.

homLiv is not responsible for losses arising from circumstances beyond homLiv's reasonable control, including network disruptions, third-party system disruptions, natural disasters, payment or shipping service disruptions, or other circumstances beyond homLiv's control.

16. Indemnification

By using the website, you agree to be responsible for losses, demands, or third-party claims arising from your violation of these Terms and Conditions, unlawful use of the website, or actions that harm others.

17. Suspension or Termination of Access

homLiv may limit, suspend, or terminate user access to the account or certain parts of the website if there is suspected violation of these Terms and Conditions, service misuse, unlawful activity, or actions that may disrupt the security and operation of the website.

18. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia.

Any dispute arising in connection with the use of the website or homLiv services will first be resolved through good-faith deliberation.

19. Questions and Contact Us

If you have any questions, complaints, or need further information regarding these Terms and Conditions, please contact homLiv through the contact channel available on homliv.id.

Questions and Contact Us

If you have any questions, complaints, or need further information regarding these Terms and Conditions, please contact homLiv through the contact channel available on homliv.id.